• After-Sales Service：Online Support, Video Technical Support
• Transport Package：Wooden Box
• Trademark：Coolplas
• Origin：Beijing
• Production Capacity：5000pieces,Year

Basic Info.

After-Sales Service Online Support, Video Technical Support Transport Package Wooden Box Trademark Coolplas Origin Beijing Production Capacity 5000pieces/Year

Product Description

FAQ

Q: Are you a trading company or manufacturer ?

A: We are the manufacturer.

Q: How long is your delivery time?

A: Generally it is 3-7 days if the goods are in stock. or it is 7-15 days if the goods are out of stock.

Q: What is your terms of payment ?

A: T/T, Moneygram, Paypal, Alibaba trade Assurance or any other ways you prefer.

Q:After sales:

A:12 months long warranty and lifelong online technical support

Q:After order placed:

A: We would inform you the machine production schedule every two days and inform the tracking number once we get and tell you where is the machine every two days till you got the machine. Every month we will communicate with you ask if the machine works good or not. Give the answer back to you within 2 hours if the machine have any problems.

Q: How can I get the machine repaired if it was down one day?

A: For European customers, we have an office located in Germany for after sales service. And for other areas, we can also provide video communication with your engineer at your convenience. Or send our engineer to your place to check where the problem is according to the quantity.